It would be impossible to share all the wonderful stories which are close to my heart – there’s just so many! I absolutely love meeting new customers and their relatives and take great pleasure in seeing how enriched their lives become from the support we give them. I thoroughly enjoy supporting customers with dementia and finding ways and techniques to help them manage their condition to remain as independent as possible in their own home. Having worked in the NHS for almost 22 years, in both a Management and Practitioner role, I decided to move to the Social Care sector. This was nearly 6 years ago, and the best decision I ever made. Most recently I worked for a large corporate organisation who I did not feel shared my values, so I decided it was the right time to move onto a new challenge. I hold a Level 5 Leadership in Health and Social Care qualification along with several other related qualifications and certificates. I am currently working towards my level 7 Leadership and Management.
When I first met the Care at Home directors, I immediately felt that commitment to their customers and families – I knew I could see myself working for them. I am very proud of my carers and all the managers all have the same values as me and the wider company. Everyone strives for good quality, person centred care which exceeds our customers’ needs and expectations.
I hold Level 3 and Level 5 CIPD Human Resource Management. I have always enjoyed working within the care sector as the exposure I have had, has provided me with extensive knowledge and experience. I love to learn and personal development is important to me.
As HR Manager, I still feel that I can make a difference to the lives of our service users. This can include sourcing and recruiting the right care assistants to support our service users, to ensuring that our employees feel supported to be able to deliver the best care they can. Recruitment gives me opportunities to meet all different people and understand what attracts them to working in the care sector which I have always enjoyed. I am very positive, high energy and driven person so working in a fast-paced environment is a good fit for my personality.
It’s important to me that we build an inclusive environment where everyone feels valued and that they have every opportunity to reach their own professional goals. Working alongside our Area Manager and Board of Directors to deliver strategic and operational output, it is an exciting time for Care at Home Group.
I am responsible for managing the daily activity in the office, as well as being the welcoming face that greets you on arrival.
I am responsible for producing our monthly staff newsletter and our quarterly Client update as well as all of our employee and client surveys. I am also the lead for our community engagements, which include client events, social events and charity work.
Prior to joining, I lived in New Zealand with the Hobbits before coming back home to the UK. I love to travel and enjoy spending time with friends when I’m not working.